Sandisk Sansa e240 Rhapsody – FAQ

1. Firmware update ?

  • Download the latest firmware based on the player model from the url .
  • Then, connect the device to the PC and then, you see a new drive E:sansa e260R.
  • Drag and drop the firmware unzipped file to this drive.
  • Disconnect the device and restart player. Verify the firmware version through settings.

2. Put Sansa E200/R into Recovery Mode

  • Turn the device OFF.
  • Slide the hold/lock switch so that the orange is showing.
  • Hold the REC button on the side of the Sansa.
  • While holding the REC button, press the menu/power button.
  • After the SanDisk logo appears, it should say “Welcome to Recovery Mode”.
  • After this appears, the REC button may be released. If the Sansa turns on normally, it is most likely because the REC
    button was not held in far enough, and these steps must be repeated.

3. Format Sansa

  • Goto recovery mode and connect to the PC. You’ll see 16MB-FORMAT drive.
  • Create a NEW EMPTY DIRECTORY with name as sansa.fmt and disconnect the device.
  • Now, it’ll format automatically and after few seconds restarts, before that unlock the slide.

4. Some important firmware file Descriptions

  • Firmware file
    • Often called PP5022.mi4, this is the file that controls most of the Sansa, with the exception of when it turns on.
    • The latest firmware may be downloaded automatically from the Sansa Firmware Updater
    • It is automatically applied to the Sansa when using the Sansa Firmware Updater
  • Sansa.fmt
    • To create this file we will just need to create a new notepad file on the desktop. We can do so by Right-clicking a clear area on the desktop, selecting new and then ‘Text Document’, once the file appears on the desktop we will need to rename the entire filename and extension to Sansa.FMT. A dialogue box should appear that states “If you change a file name extension, the file may become unusable. Are you sure you want to change it”, when the change is made. After right-clicking on yes, the Sansa.FMT file is ready for use.
    • This file, though normally not used, can be placed on the Recovery
      Mode drive to format the main partition, which stores all of the music.
    • This file is often used to fix most problems that are not fixed by
      replacing the firmware, such as a music file that is corrupt, which
      occasionally causes the Refresh Database ‘window’ to freeze.
    • This file’s extension must be fmt. The full filename can not be sansa.fmt.txt or similar, and must only be sansa.fmt
  • Other files
    • Unless it is noted in the Manual Firmware Download thread that
      another file must be included for the firmware to work, do not add any
      other files to the Recovery Mode drive
    • Do not, under any circumstances, place a file ending in ‘.bin’ on the Recovery Mode drive.
    • If in doubt about placing any other files besides the firmware (and
      possibly bootloader) onto the Recovery Mode drive, PM a SanDisk
      moderator, who will be able to help you.
  • 5. Switching between MSC and MTP modes

    • Turn the Sansa on, if it is not already
    • Navigate to the main menu of the player; the menu that gives us options such as Play, Record, Settings, Info 
    • Navigate to ‘Settings’ on the main menu of the player.
    • After navigating to ‘Settings’ we should see an option that states ‘USB’ or ‘USB MODE’.
    • From here we can select MSC or MTP modes
    • Once the mode is selected, it will roll back to the ‘Settings’ menu

    *Auto Detect = Plays For Sure = MTP

    *Rhapsody Mode = Mass Storage Class/Device = MSC

    6. What is the MicroSD card, and how do I use it?

    The MicroSD card is extra storage for your Sansa e200R Rhapsody

    Your Sansa e200R Rhapsody comes with a MicroSD card slot that lets you use removable MicroSD cards to add memory to your player. You can
    manage your MicroSD card with Rhapsody as long as you insert the card before you connect your player. An inserted MicroSD card will appear in
    the Sources area.

    What you can do with a MicroSD card and Rhapsody:

  • Transfer and play purchased and downloaded Rhapsody tracks, as well local tracks imported from CD or downloaded from the internet.
  • Use any number of MicroSD cards.
  • Use your MicroSD card in any Sansa e200R Rhapsody authorized to your account.
  • Note:Playlists and Rhapsody Channels cannot be transferred to MicroSD cards at this time.

    You cannot “hot-swap” MicroSD cards. Always disconnect your player and allow it to finish restarting before switching cards, or data will be lost.

    7. What if recovery mode also got corrupted ?

    Use the tool in linux to recover the rom file. Also for more help,;topic=8443.0

    8. “Not enough space for music DB Please free 6 MB. Data base had to be repaired. Connect to your PC to refresh database” After that it shows the regular screen but then I try to play music, there seems to be no songs in the list. However, my photos are still in there. When I plug my Sansa to my PC, nothing happens and the Sansa doesn’t seem to connect. What’s the problem with my Sansa? And how do I fix it?

    You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you
    can add new ones. Though I’ve formatted for this to make it back to original empty pod.

    Categories Gen

    2 thoughts on “Sandisk Sansa e240 Rhapsody – FAQ

    1. Right ON!
      Format the damn thing and it works again.
      Your my hero of the day and my daughter says thanks.

    2. Great info, this saved my MP3 player from the junk heap! My son thanks you!

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